Privacy policy
Privacy Policy
How we collect, use, and protect your information.
01 Introduction
Welcome to TREVOAN ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.trevoan.com and make purchases from us.
Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.
02 Information We Collect
We collect information you provide directly to us, including:
- Personal Identifiers: Name, email address, phone number, billing and shipping address.
- Payment Information: Credit/debit card details or PayPal account information (processed securely via our payment providers — we do not store full card numbers).
- Account Information: Username and password if you create an account.
- Communications: Messages you send us via email or our contact form.
We also collect certain information automatically when you visit our site:
- IP address, browser type, device type, and operating system.
- Pages viewed, time spent on pages, and referring URLs.
- Cookies and similar tracking technologies (see Section 6).
03 How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders, including sending confirmation and shipping notifications.
- Manage your account and provide customer support.
- Send you marketing communications (only with your consent — you may opt out at any time).
- Improve our website, products, and services.
- Detect and prevent fraud or unauthorized activity.
- Comply with legal obligations.
04 Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Service Providers: Shipping carriers, payment processors (Shopify Payments, PayPal, Stripe), and email service providers who assist in operating our store.
- Legal Requirements: If required by law, court order, or to protect the rights and safety of TREVOAN or others.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred with appropriate notice.
We never sell your personal data to advertisers or data brokers.
05 Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, or reporting obligations. Order records are typically retained for 7 years. You may request deletion of your data at any time (subject to legal retention requirements).
06 Cookies
We use cookies and similar technologies to enhance your browsing experience. These include:
| Type | Purpose |
|---|---|
| Essential | Required for the website to function (e.g., cart, session management). |
| Analytics | Help us understand how visitors use our site (e.g., Google Analytics). |
| Marketing | Used to deliver relevant ads and track campaign performance. |
| Preferences | Remember your settings and language preferences. |
You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.
07 Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate data.
- Request deletion of your personal data.
- Opt out of marketing communications at any time.
- Lodge a complaint with a supervisory authority (EU/UK residents).
To exercise any of these rights, contact us at privacy@trevoan.com.
08 Security
We implement industry-standard security measures including SSL encryption, secure payment processing, and restricted access to personal data. While we take every reasonable precaution, no method of internet transmission is 100% secure.
09 Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.
10 Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our site after changes constitutes acceptance of the revised policy.