Return and refund policy
Last updated: [Insert Date]
Thank you for shopping with trevoan.com.
We want you to feel confident with your purchase. Please review our return and refund policy below.
1. ORDER CANCELLATION
Orders may be canceled within 12 hours of placing the order.
After 12 hours, your order may already be processed or shipped and can no longer be canceled.
To request a cancellation, please contact us immediately at:
If your order has already been shipped, please refer to our return policy below.
2. ORDER PROCESSING TIME
- Order processing time: 1–3 business days (Monday–Friday)
- Orders are not processed on weekends or public holidays.
- Once shipped, you will receive a confirmation email with tracking information.
3. RETURN ELIGIBILITY
We accept returns within 30 days of delivery.
To be eligible for a return:
- The item must be unused and in original condition
- The item must be in original packaging
- Proof of purchase (order number or receipt) is required
We do not accept returns for:
- Final sale items
- Gift cards
- Personalized/customized items
- Intimate or hygiene-related goods (if applicable)
4. RETURN REQUEST PROCESS
To initiate a return, please email:
Include:
- Your order number
- The reason for return
- Photos of the item (if damaged or defective)
⚠️ Please do not send your return to the manufacturer or the company registration address.
Returns must be sent to the address we provide after your request is approved.
5. RETURN SHIPPING
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- Original shipping fees are non-refundable.
- We recommend using a trackable shipping method.
We are not responsible for lost return packages.
6. DAMAGED, DEFECTIVE, OR WRONG ITEMS
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
We may offer:
- A replacement
- A partial refund
- A full refund
Photo or video evidence may be required.
7. REFUNDS
Once your return is received and inspected, we will notify you of approval or rejection.
If approved:
- Refunds will be processed within 5–10 business days
- Refunds will be issued to the original payment method
- Processing time depends on your bank or credit card provider
If you have not received your refund after 10 business days, please contact your bank first, then email us at:
8. LATE OR MISSING REFUNDS
If you haven’t received a refund:
- Check your bank account again
- Contact your credit card company
- Contact your bank
If you’ve done all of this and still have not received your refund, please contact:
9. NON-RETURNABLE ADDRESS NOTICE
Please note:
The return address is different from our company registration address.
Returns sent to the company registration address will not be accepted.
You must contact us before returning any item to receive the correct return address.
10. CONTACT INFORMATION
Customer Support Email:
📧 support@trevoan.com
Website:
🌐 https://trevoan.com
Customer Support Hours:
Monday–Friday, 9:00 AM – 6:00 PM (EST)